Carpet Cleaning Machine

The Carpet Cleaning Machine Is Only A Small Factor In Building A Successful Business

If you are interested in a professional carpet cleaning machine , you don't want to show up at someone's door with a vacuum cleaner. They will be a little disappointed, and you might not be able to complete the job to your customer's satisfaction.

Any professional carpet cleaner knows that the opportunities for a good cleaning business begin with having the right carpet cleaning machine.

That being said you can have the right carpet cleaning machine and still have a poor job as the result of a bad operator. I have seen some of the best machines money can by do a poor carpet cling job. I have also seen many new people that get into the business with little money to buy an expensive machine and do a first rate quality job.

Here are 2 Tips for Producing The Best Job With Your Carpet Cleaning Machine..

1. Training. The more up front training you get and also give to employees the better the end result will be for your customers. Happy customers mean repeat and referral business. Never underestimate the power of repeats and referrals in building your carpet cleaning business. Remember it is much cheaper and more effective to do repeat customers than to keep having to hunt down new customers.

2. Customer Satisfaction forms Let me explain what a Customer Satisfaction form is first. Right at the end of the job we do a walk through the home with the customer to make sure they are 100% happy and everything is OK. At this Point We also Ask if they Are paying by check, cash or credit card. Because the customer is the happiest at this point in the job because their carpets look great we ask them to write on a form a testimonial for are company. They are always excited to give us a one or three sentence appraisal of our work. What this does is certifies that not only the carpet cleaning machine did a good job but also the operator.

There of course is another massive bonus to getting your customer satisfaction form filled out. We put all the previous forms into a book which says on the cover 'Here's What Our Customers Are Saying About Us.' We end up with what is known as a customer brag book with hundreds of testimonials.

When we are at a new customer's home giving an estimate we hand them the book to look through and also say they will probably see a lot of people they know in our book. Why is this so powerful? A customer saying how good you are is a 1000 times more powerful than you saying how good you are. You can actually charge higher prices and still get the lion's share of your estimates using this tactic.

By Bob Burnham Owner of BurnMac Services and Author of 'How To Make A Million Dollars in Your Home Service Business'.

For more important home business information on a Carpet Cleaning Machine and Cleaning Business Opportunities visit Have Your Own Business located at http://www.HaveYourOwnBusiness.com

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